Hardware Warranty
All exchanges require a written RMA and original invoice.
Products have a one year limited hardware warranty from
original purchase date. The warranty is voided if you alter the
equipment as follows: cutting cables, opening cameras and
cases, using non-regulated power supplies, closed housings,
removing or altering warranty seals, removing any program(s)
or any type of format downloaded or saved into a PC based
DVR other than manufacturer software and other authorized
software from A1 OSIS will automatically void warranty on
said equipment. The warranty does not cover any damages
caused by acts of nature such as lightning, fire, flooding,
storms or power surges. Damage caused by misuse or
negligence is not covered under warranty. This hardware
warranty covers parts during the initial warranty term of the
equipment. a 90 day warranty on labor immediately following
the date on invoice will also be provided. In the event that a
product is within hardware warranty terms and is not
performing as intended due to manufacturer defect, a
replacement of equal or higher value will be provided in
exchange for the defective product usually within 3-5 

business days. However, replacement of the defective
product depends on scheduling and product availability
therefore may require a much lengthier time period for
replacement. The hardware warranty process is as follows: 1.
Customer must submit a support ticket at www.a1osis.com
2. An Authorized representative of A1 OSIS will provide
technical support via the online ticketing system or email in
attempt to resolve any product issues within the scope of
equipment that was provided by A1 OSIS Inc. Phone
Technical Support may also be provided by appointment
only. 3. If A1 OSIS Inc is unable to resolve product issues via
phone email or ticketing support then an Authorized
technician of A1 OSIS Inc. will be dispatched to the customer
premise under 90 day labor warranty or for a service call paid
for by the customer. 4. If an Authorized technician of A1 OSIS
Inc deems that the product in question is defective then A1
OSIS will deliver and install a replacement of equal or higher
value to the customer address at no additional charge.